Customer Login
X

If you are a returning customer please login:
X

If you would like to become a registered customer please
fill in your details below:
 





X

There are no items in the basket.

Total for your current basket

£0.00

Click here after altering
current basket contents.
Add more items to
the current basket.
Empty current basket.

Help & Sales Hotline 01667 451051

 
 

(These terms and conditions do not affect the customers statutory rights)

Payment

Scottish Gourmet Food accepts the following credit and debit cards Access, MasterCard, Visa, Switch. All these cards are accepted by our gateway payment gateway and will appear on your statement as The Taste of Moray. If you are unhappy with this method of payment we are happy to take credit card details over the phone or accept payment by cheque through the post. Cheques payable to The Taste of Moray

Security

Scottish Gourmet Food currently uses a Payment Gateway provided by World Pay, Part of the Royal Bank of Scotland . Please visit http://www.worldpay.com/shopper/index.php?page=worldpay  for full details

 

Minimum Orders

We do not have a minimum order on this site.

Packaging

Depending on the products and quantities ordered they are dispatched in either insulated envelopes or polystyrene insulated boxes both with ice packs. Boxes are then put in cardboard postal outers.

Delivery Methods

Standard service deliveries within the United Kingdom and Europe are made by the Royal Mail or Fedex. Fedx packages are fully trackable on their web site. Royal Mail Packages are traceable if that option is selected.


Deliveries

Deliveries are, in the great majority of cases, made on the date requested.  If a delay occurs and the parcel cannot be delivered on the requested date, the carriers guarantee to deliver it the next day. If there is nobody in to recieve the parcel a note can be left instructing the carriers to, for example, leave next door, leave in garage etc. Should the carriers not receive any instructions a card will be left informing the recipient of a telephone number to call to arrange delivery.


Returns

In the unlikely event of the goods being found to be faulty please contact Smoked Salmon Online and we will arrange collection. Faulty or damaged goods must be reported to us within 2 days of delivery, and a refund or a replacement will be arranged with the customer.

Delivery Damage

In the event of damaged or faulty goods, customers must contact Smoked Salmon Online  within 24 hours of receipt. In this case Smoked Salmon Online will, depending upon our customers' preference, arrange for the damaged product or products to be picked up by our carrier or their agents and returned to the company. Smoked Salmon Online will only send a replacement product, upon confirmation that the damaged items have been returned. Perishable goods must have been kept refrigerated from the day of delivery.

Delivery Charges

These are automatically added to the cost of the products as part of the process of submitting an order. Customers are not asked to complete an order until they have been informed of all charges

Insurance

Prior to delivery all deliveries are insured by Smoked Salmon Online

Local Taxes and Duties

Are the responsibility of the shopper in the country of destination. Scottish Gourmet Food cannot be held responsible for any delays in Overseas delivery due to collections of these duties or taxes, or delays at Customs.


VAT

Where applicable, is included in the cost of each product.


Order Confirmations

Once you have submitted an order using our on-line shopping system, you will receive a confirmation e-mail. Providing the goods have not been dispatched orders can be cancelled at any time by contacting us. Click "CONTACT & ABOUT US" Once goods have been delivered, we are unable to have orders cancelled or returned, unless the goods are found to be faulty. This clause is inserted because of the perishable nature of our produce.


Substitutions

If a product is not available a substitution will be made with a similar product of equal or greater value. Please inform us on the ORDER FORM if you are not willing to accept substitutions


Order Enquiries

To follow up on the delivery of a product please email us at info@smokedsalmononline.co.uk or ring us on 01667 451051. We are open 6 days a week 9.00am-5.00pm GMT. Calls are charged at the standard rate.


Data Protection

Smoked Salmon Online will not disclose customer information, our database remains confidential to the company. Smoked Salmon Online works within the guidelines set-out in the Data Protection Act 1998


Cancellation

Orders may be cancelled at any time prior to dispatch by email or phone.


Unforeseen circumstances

While every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Smoked Salmon Online


Complaints

If you have a complaint, please contact us immediately by e-mail at info@smokedsalmononline.co.uk or by phone on 016667 451051 9.00am-5.00pm GMT 6 days a week. calls charged at the standard rate. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as speedily as possible.


Refusal

Smoked Salmon Online reserve the right to refuse sale of goods.


Law

These terms and conditions are governed by Scottish Law. By ordering products from our site you indicate your acceptance of these terms and conditions under the jurisdiction of the Courts of Scotland.


Statutory Rights

Our terms and conditions do not affect a customers statutory rights.


 
 
Smoked Salmon Online, Easter Arr, Lethen, Inverness, IV12 5HZ  |
  Telephone/Fax +44 (0) 1667 451051
© Copyright 2017
All Rights Reserved Designed by 2bcreative | Built by Alchemy Plus
fedEx